Refund policy
At Nordic Media Hub, we value your trust and aim to deliver high-quality digital products related to media. Since our products are digital and instantly accessible upon purchase, we maintain a clear refund policy to ensure fairness and transparency.
1. Digital Product Nature
All products sold on Nordic Media Hub are digital downloads or online access.
Once a product is purchased and delivered electronically, it cannot be returned, exchanged, or resold, which is why we generally do not offer refunds.
2. Refund Eligibility
Refunds may be considered only in the following situations:
Duplicate Purchase: If you accidentally purchased the same product more than once.
Technical Issues: If you encounter major technical problems that prevent you from accessing or using the product, and our support team is unable to resolve the issue.
Incorrect Product Delivery: If you received a product different from what you purchased.
To request a refund under these circumstances, please contact us within 7 days of purchase.
3. Non-Refundable Cases
We cannot provide refunds in the following cases:
You changed your mind after completing the purchase.
You lack the necessary technology or software required to use the product (system requirements are listed in product descriptions where applicable).
You did not read the product description thoroughly before purchasing.
You request a refund after the 7-day window has expired.
4. Refund Process
To request a refund, please email us at moufidanas130@gmail.com with your order details and the reason for your request.
Once approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
5. Support Before Refunds
Our priority is to ensure your satisfaction. If you face issues with a product, please contact our support team first at moufidanas130@gmail.com. In many cases, technical issues can be resolved quickly without requiring a refund.
6. Contact Us
If you have questions about our Refund Policy, please contact us at:
📧 Email: moufidanas130@gmail.com
🌐 Website: https://www.nordicmediahub.com/